protection and tracking solutions. By keeping Route
selected at checkout your order will be protected from
damage, loss, or theft.
All returns should be new, unworn, unwashed, with the original tags still attached. Receipt or proof of purchase is required for all returns. Returns received without a receipt will not be processed for all holiday purchases.
RETURN / EXCHANGE POLICY:
All returns should be new, unworn, unwashed, with the original tags still attached.
We offer exchanges, store credit, or refunds for items purchased on pistoladenim.com that are postmarked for return within 15 days of their post marked delivery date. Receipt or proof of purchase is required for all returns. Returns received without a receipt will not be processed.
PISTOLA reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear and tear.
Unfortunately we can not issue a refund if your items have any of the previous issues. An invoice will be sent to the customer to pay for shipping the item back to them or their items will be forfeited.
Returns take up to 10 business days to process from receipt of package at our facility. Please keep your return tracking information to ensure your package arrived at our facility.
You will receive an email conformation once your return has been fully processed. Due to current environment regarding COVID19 please allow the full 10 business days for your return to process. Please note due to COVID19 we are not in the office everyday and the 10 business days will vary. We appreciate your patience.
Please note that all *FINAL SALE* items can not be returned, exchanged, or refunded. Promotions can not be combined. If you placed an order during a sale and did not apply your discount we would be happy to apply it after your order has been placed.
Promotions can not be combined. If you placed an order during a sale and did not apply your discount we would be happy to apply it after your order has been placed.
Only merchandise purchased from pistoladenim.com will be accepted for returns or exchanges. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.
Lost packages are non-refundable and you will receive a replacement or store credit after 7 days. An approved lost package claim is required. If you would like your order shipped with signature please reach out to us by submitting an inquiry on the contact us page with your order number.
Promotions can not be combined. Our Black Friday promotion is excluded on all exchanges, unless the original order had 30% off applied.
All returned shipping costs of USD $10.00 are the responsibility of the customer. All exchanged shipping costs are exempt.
Please keep note of your tracking number - Pistola does not assume responsibility for lost returns and therefore recommends that you use a shipping service that offers trusted tracking.
To start your return please click here:
Exchange items can not be held. We recommend repurchasing your exchange on our website. We will refund you for the original order when it's received back to us. Any discounts on the original order will be applied to your even-exchange order.