Customer Care

To coordinate a return or exchange please visit our ONLINE RETURN PORTAL

Order Delay Notice: Due to our Holiday Season and to protect the safety of our Distribution /Fulfilment centre staff, please expect some delays in processing returns and/or delivering your exchanged orders. We truly appreciate your valued patience and understanding.

START A DOMESTIC RETURN

PISTOLA accepts returns and exchanges for online orders within 15 days of delivery date.

All items must be returned in their original condition, unworn, with all tags and labels intact. We cannot accept returns on merchandise that has been worn, washed, used, damaged, or altered in any way.

Return shipping is provided via our online return portal, with a flat rate of $10 per order, to be deducted from the final refund value upon processing.

Returns are processed for refund within 10 business days of delivery at our warehouse. You will receive an automated email when your return has reached our warehouse, and an additional email when the refund has been credited.

Returns requests may opt for store credit, delivered in the form of a digital gift card to pistoladenim.com with no expiration date for the full value of original order. Store credit is provided automatically via email upon delivery of original merchandise back to our processing center.

Items marked FINAL SALE are ineligible for return or exchange without exception. FINAL SALE indication is found in red on product pages, as applicable. Items discounted greater than 50% are considered FINAL SALE.

Standard or expedited shipping costs charged at checkout are not eligible for refund.

Refunds for orders purchased with Klarna financing are subject to unique terms specific to Klarna. The refund processing window/refund values vary depending on terms of original loan, amount paid, and outstanding balance. For information regarding refunds processed via Klarna visit: https://www.klarna.com/us/customer-service/how-long-do-refunds-take/

PISTOLA reserves the right to refuse merchandise that fails to meet our return qualifications or is outside the accepted conditions for return.

To coordinate an exchange please visit our ONLINE RETURN PORTAL

To coordinate an exchange please visit our Complimentary exchanges are provided via our online return portal, subject to product availability. Instant exchanges will require a payment authorization hold, this hold is temporary, to be released upon return of original merchandise back to our warehouse.

To exchange at a future date, you may opt for store credit during the return process. Store credit is delivered in the form of a digital gift card to pistoladenim.com with no expiration date for the full value of original order. Store credit is provided automatically via email upon delivery of original merchandise back to our processing center.

Orders are processed and released for transit Monday through Friday, excluding holidays, and ship from our distribution center in Los Angeles, CA. Please allow 2-3 business days for order processing and transit release.

Online orders above $150 USD within the continental United States are eligible for complimentary standard shipping. Complimentary shipping service varies depending on size and weight of package and has an average delivery window of 3-7 business days for destinations within the continental United States.

Expedited and standard shipping services from various carriers are available at checkout for additional rates that vary by service.

Please note that any delivery date windows provided at checkout are estimations and are subject to changes or delays.

All orders will receive email confirmation when processed for shipment, containing tracking number and delivery information. Please allow up to 24 hours for shipping information to update within the tracking number.

We are unable to adjust or edit delivery information once a package has been released for transit, please contact the carrier directly for further assistance as needed to reroute or hold packages in transit.

Standard or expedited shipping charges are not eligible for refund.

PISTOLA currently offers select international shipping options at checkout depending on country and region. International shipping costs are based on current market rates and do not include duties and taxes related to import delivery. Any duties or taxes associated with an international order are the responsibility of the customer, and must be facilitated directly between customer and carrier.

Customs refusals are subject to refund deduction for the value of any costs or fees related to the return shipping back to our processing facility.

International returns are not eligible for our return platform, and must be returned at the customer’s expense. Please contact our customer service department directly to facilitate an international return request in order to avoid any delays in processing when received.

Complimentary exchanges are currently not available for international orders.

Enjoy Worry-Free Shipping with Route:We want you to receive your PISTOLA order in perfect condition. That's why we've partnered with Route to offer package protection. Route safeguards your shipment against loss, theft, and damage, giving you extra peace of mind.

How Route Works:Route is offered as an option during checkout, with the cost determined by your order total. If you choose to add Route protection, they provide independent customer service to handle any issues with your delivery, including lost or damaged packages. You can access their support portal here:Online Shopper Portal.

We are pleased to partner withKlarnato offer U.S. customers the option to purchase on pistoladenim.com using fixed monthly installment financing plans. At checkout, choose Pay with Klarna. Follow the prompts provided on Klarna’s external application portal. Klarna will ask for select information and perform a credit check in order to provide custom financing options, this will not impact your credit score. If approved, Klarna will indicate the loan amount, interest rate, and monthly term length for the conditions of the loan. After purchase, you’ll receive monthly reminders directly for Klarna regarding upcoming payments and/or account balance status.

To learn more, please visit Klarna directly:https://www.klarna.com/us/customer-service/?Refunds for orders purchased with Klarna financing are subject to unique terms specific to Klarna. The refund processing windows and amounts vary depending on terms of original loan, amount paid, and outstanding balance. For more information regarding refunds processed via Klarna visit:https://www.klarna.com/us/customer-service/how-long-do-refunds-take/