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Taxes and shipping calculated at checkout
Customer Care
To begin your return/exchange process for items bought on pistoladenim.com, please visit: returns.pistoladenim.com
- If you have any questions about our website or orders placed through pistoladenim.com, please contact customerservice@pistoladenim.com
- For wholesale inquiries please contact sales@pistoladenim.com
- For press inquiries, please contact pistola@jbcpr.com
- For orders placed Monday - Friday, we can process and ship from our Los Angeles warehouse within 5 days of you placing your order.
- All pistoladenim.com orders over $150 USD receive free ground shipping
- Shipping timeframes and prices are shown below:
- Estimate of $7.95 for USPS Priority Mail Small Box (3-6 business days)
- Estimate of $18 for UPS Ground (1-5 business days)
- $24.95 for USPS Priority Mail Express (1-4 business days)
- Exchanges, store credit or refunds for items must be postmarked for return within 15 days of their delivery date.
- All returns should be new, unworn, unwashed, with the original tags still attached.
- PISTOLA reserves the right to refuse refund of merchandise that fails to meet our return qualifications. In this case, an invoice will be sent to the customer to pay for shipping the item back to them or their items will be forfeited without refund.
- Only merchandise purchased from pistoladenim.com will be accepted for returns or exchanges. Merchandise purchased from other specialty or department stores must be returned to the store from which it was originally purchased.
- A label will be provided once the returned shipping costs of $10.00 USD are paid by the customer via returns.pistoladenim.com. This fee will be automatically deducted upon customer's refund amount.
- Returns can take up to 10 business days to process at our facility. You will receive an email confirmation once your return has been fully processed.
- International Orders are not eligible for our $10 USD return label fee. Return Shipping fees will be at the customer's expense.
- Please process your exchange here:returns.pistola denim.com
- Same merchandise quality guidelines apply as returns.
- We provide a free return label and free shipping for exchanged items.
- We currently offer international shipping to the United Kingdom and Canada.
- Duties and taxes will be included at checkout.
- Shipping is from DHL Express worldwide and typically delivers in 1-3 business days. Costs depend on location.
- Exchanges, store credit or refunds for items must be postmarked for return within 15 days of their delivery date.
- Returns can take up to 10 business days to process at our facility. You will receive an email confirmation once your return has been fully processed.
- All returns should be new, unworn, unwashed, with the original tags still attached. Items returned with deodorant, makeup, smoke, perfume and/or stains are not accepted
- PISTOLA reserves the right to refuse refund of merchandise that fails to meet our return qualifications. In this case, an invoice will be sent to the customer to pay for shipping the item back to them or their items will be forfeited without refund.
- Only merchandise purchased from pistoladenim.com will be accepted for returns or exchanges. Merchandise purchased from other specialty or department stores must be returned to the store from which it was originally purchased.
- Please note that all *FINAL SALE* items cannot be exchanged or refunded.
- If you placed an order during a sale and did not apply your discount, we would be happy to apply on our end once the order has been placed.
- A label will be provided once the returned shipping costs of $10.00 USD are paid by the customer via returns.pistoladenim.com
- We provide free shipping for exchanged items.
- If you would like your order shipped with a signature please reach out to us by submitting an inquiry on the contact us page with your order number.
- Lost packages require an approved lost package claim in order to receive a replacement or store credit after 7 days.
- Please keep note of your return tracking number - Pistola does not assume responsibility for lost returns.